Legal information
Refund Policy
Last updated: October 2026
Template text — to be reviewed by legal counsel before launch.
Unused exams
[Refund terms for exams that have not been started — to be confirmed.]
Started exams
Once an exam has been started, the fee is not refunded.
Technical problems
If a technical problem on our side prevents you from completing your exam, contact [email protected] and we will reset your attempt.
Vouchers
Voucher terms are set out in your organization's agreement with CIAI.